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Private Policy

Effective date: 7 July 2025

At Advanced Life Support MCQ, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.advancedlifesupportmcq.com (the "Service").

By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Service.

1. Information We Collect

We collect information that you provide directly to us and information that we collect automatically when you use the Service.

1.1 Information You Provide

When you register for an account, purchase a subscription, contact us, or participate in any interactive features, you may provide us with:

  • Personal Information: such as your name, email address, and contact details.
  • Account Information: including your username, password, and preferences.
  • Payment Information: payment card details or other billing information (processed securely via our payment processor; we do not store full payment details).
  • Communications: any messages or correspondence you send to us.

1.2 Information Collected Automatically

When you access the Service, we may automatically collect:

  • Usage Data: including your IP address, browser type, device information, access times, pages viewed, and referring URL.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, remember your preferences, and analyse how our website is used. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Service.
  • Process your registration and subscription.
  • Communicate with you regarding your account or enquiries.
  • Send you updates, promotional materials, and other information (you may opt out of marketing communications at any time).
  • Monitor and analyse usage and trends to improve the Service.
  • Detect, prevent, and address technical issues or security breaches.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

  • Service Providers: We may share information with trusted third parties who perform services on our behalf (e.g., payment processing, hosting, analytics).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for other purposes if you consent.

4. How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal information. However, please note that no system can guarantee absolute security. You are responsible for keeping your password confidential and for restricting access to your account.

5. International Transfers

Your information may be transferred to and processed in countries other than your own. Where applicable, we take steps to ensure appropriate safeguards are in place to protect your personal data.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict processing of your information.
  • Request data portability.
  • Withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at raising a ‘Ticket’.

7. Retention of Data

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our Service is intended for individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us so that we can remove the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective date.” Your continued use of the Service constitutes acceptance of any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us raising a Ticket in the ‘Tickets Section’